1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request an estimate, submit a website form, call our business, or otherwise communicate with Collision Experts.

This information may include your name, phone number, email address, vehicle information, repair or damage details, insurance-related information you choose to provide, photographs, and any other information included in your message or estimate request.

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, approximate location based on IP address, and information about how visitors interact with the website.

2. How We Use Your Information

We may use information collected through this website to respond to inquiries, prepare or follow up on estimate requests, communicate about vehicle repairs, provide customer service, assist with the repair or insurance claim process, improve our website and services, measure marketing performance, prevent fraud or misuse, and maintain business records.

If you provide your phone number or email address, we may use that information to respond to your request and communicate with you regarding services you requested or expressed interest in.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, and analyze website traffic.

Depending on the services enabled on this website, cookies may also be used for analytics, advertising measurement, remarketing, and conversion tracking.

When available, you can use our cookie consent controls to accept, reject, or customize non-essential cookies. Essential cookies that are necessary for basic website functionality may operate without additional consent where permitted by law.

4. Analytics and Advertising Services

Depending on the tools currently enabled, Collision Experts may use third-party services such as Google Analytics, Google Ads, Meta technologies, or similar platforms to understand website traffic, measure advertising performance, and improve our marketing.

These providers may collect information through cookies, pixels, device identifiers, or similar technologies in accordance with their own privacy policies.

5. Estimate Forms and Customer Relationship Management

Information submitted through our website forms may be processed through third-party customer relationship management, form, messaging, or automation platforms used by Collision Experts.

These services may store the information you submit and help us manage inquiries, follow up with prospective customers, send service communications, and organize customer information.

6. Text Messages, Calls, and Email Communications

If you provide your contact information and request that we contact you, Collision Experts may communicate with you by telephone, text message, or email regarding your inquiry, estimate, appointment, repair, or requested service.

You may ask us to stop non-essential marketing communications at any time. Transactional or service-related communications may still be sent when necessary to respond to an active request or provide requested services.

7. How We Share Information

Collision Experts does not sell your personal information to advertisers.

We may share information with trusted service providers that help us operate our website, CRM, communications, analytics, advertising, hosting, security, or other business systems.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate fraud or misuse, or protect the safety of our business, customers, or others.

8. Insurance and Repair Information

If you provide insurance claim information in connection with a vehicle repair, that information may be used to help communicate about the repair process, prepare estimates or documentation, and coordinate matters related to the repair.

Please do not submit highly sensitive personal information through a general website form unless it is specifically requested and necessary for the service being provided.

9. Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and repair records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through our website.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted electronically.

11. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, which may include requesting access, correction, deletion, or information about how certain data is used.

You may also adjust available cookie preferences through the cookie consent tools provided on this website.

12. Third-Party Websites

Our website may contain links to third-party websites, including mapping services, social media platforms, insurance-related resources, or other external services.

Collision Experts is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external site you visit.

13. Children's Privacy

This website is intended for general automotive service customers and is not directed to children. We do not knowingly collect personal information from children through this website.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or legal requirements. When the policy is updated, the effective date at the top of this page will be revised.

15. Contact Us

If you have questions about this Privacy Policy or how information submitted through this website is handled, please contact: